Inside Sales Supervisor

Inside Sales Supervisor

Denver, CO - Onsite

Position open until filled

Who is Bron Tapes?

• We are a premier distributor of pressure sensitive tape and adhesive products.
• We pledge to provide our customers with exceptional service, on-time delivery and quality products at competitive prices.
• We were founded in Denver, CO in 1977 and are proud to celebrate 40+ years of success!
• We have locations in AZ, TX, NV, CA, CO, UT, WA, OR and GA.

Job Summary:

Leads a team of inside sales representatives who proactively drive revenue through outbound prospecting, account growth calls, and campaign-based selling, not just inbound order processing. Balances coaching and pipeline accountability with hands-on involvement in key accounts and cross-functional coordination with outside sales, marketing, customer service, and business operations.

Essential Duties & Responsibilities:

· Supervise, coach, and develop a team of inside sales reps focused on outbound calling, prospecting, and proactive account penetration

· Set and monitor daily/weekly outbound call and talk-time targets, alongside quote volume and conversion metrics

· Drive execution of outbound campaigns (win-back, cross-sell/upsell, new account acquisition, price-increase notifications)

· Monitor team performance against KPIs: outbound activity volume, pipeline generated, quote-to-order conversion, win rate

· Coach reps on call technique, objection handling, and proactive selling skills — not just service/order-taking

· Partner with outside sales and marketing on target account lists, campaign priorities, and lead handoff

· Handle escalated customer issues and support reps on complex/strategic account calls

· Ensure accurate CRM activity logging (calls, opportunities, follow-ups) to track proactive selling effort

· Conduct regular 1:1s and call coaching/ride-along (live or recorded) to reinforce outbound behaviors

· Support hiring, onboarding, and training with an emphasis on selling aptitude, not just customer service skills

· Report on outbound activity and pipeline metrics to sales leadership

· Other duties as assigned.