Integration Manager
Xsolla is seeking an Integration Manager to serve as a front-line technical partner for game studios, guiding integrations of products, tools, and APIs from pre-sales through go-live and ongoing support.
Responsibilities
- Lead client meetings, calls, and technical demos
- Act as the primary technical contact during pre-sales and onboarding
- Scope integration requirements and set expectations
- Present technical concepts to technical and non-technical stakeholders
- Guide partners through API authentication, payload, and webhook integrations
- Diagnose issues using data dumps, logs, and API traces
- Write and interpret scripts or API calls to reproduce issues
- Document issues for engineering teams
- Escalate issues to Engineering, Product, or Support when appropriate
- Provide status updates to internal stakeholders and clients
- Maintain documentation in Jira and Confluence
Requirements
- Bachelor's degree or equivalent experience in a related field
- 3+ years in technical integration, solutions engineering, or a client-facing technical role
- Ability to lead client meetings and presentations independently
- Working knowledge of REST APIs, JSON, and webhooks
- Ability to troubleshoot integration failures independently
- Experience using Postman or equivalent tools
- Near-native Korean and English fluency
- Customer service or client relationship experience
- Ability to work autonomously with shifting priorities
- Strong attention to detail and time management