Intensive Case Manager

About Primary Health Solutions

Our Mission

We meet people where they are and partner with them on their journey towards wellness.

Our Vision

The destination for servant leaders to provide comprehensive and exceptional care.

Our Values

R – Respect

I – Innovation

S – Stewardship

E – Excellence

Adult Intensive Case Manager Summary

This full-time role manages a caseload of approximately 15–20 adults with severe and persistent mental illness who require a higher level of support than standard case management. Reporting to the Assistant Program Manager, Intensive Adult Case Management, the position provides community-based psychiatric support and treatment interventions for clients age 18 and older with complex, multi-service needs. Key responsibilities include developing collaborative treatment plans, supporting clients in achieving their goals, and delivering services in community settings. The role requires strong time management, the ability to work independently, and effective collaboration within a multidisciplinary team.

The Adult Intensive Case Manager works under the direct reporting of the Assistant Managers of

Traditional Case Management and in guidance / collaboration with other PHS Leaders.

A Day in the Life

• Conduct ongoing assessments of clients and families, monitoring symptoms and supporting self-management to promote optimal functioning.

• Provide crisis intervention and support for clients experiencing acute distress.

• Educate and connect clients and families to community resources; facilitate access to needed services.

• Coordinate and monitor service delivery; advocate on behalf of clients across providers.

• Provide education on mental health, symptoms, and medication.

• Promote recovery, self-sufficiency, and development of natural supports.

• Strengthen coping and interpersonal skills through individualized, community-based interventions. Meet productivity standards and performance benchmarks.

• Complete documentation, reports, and clinical records accurately and within required timelines; maintain compliance with agency standards.

• Administer required assessments and surveys as scheduled.

• Complete incident reports as needed and maintain proficiency with agency systems.

• Attend and actively participate in required meetings, case conferences, and treatment team sessions.

Core Competencies

• Maintain reliable attendance and punctuality.

• Complete required training and continuing education to meet licensure and agency standards.

• Demonstrate professionalism, ethical conduct, and compliance with HIPAA and confidentiality standards.

• Participate in supervision, seeking and applying feedback effectively.

• Exercise sound judgment, prioritize tasks, and manage time efficiently.

• Apply problem-solving skills and adaptability in addressing challenges.

• Provide culturally competent services and engage in ongoing cultural competency development.

• Participate in quality improvement initiatives annually.

• Demonstrate flexibility, teamwork, and willingness to assist as needed.

• Communicate professionally; respond to calls and emails promptly; deliver strong customer service.

• Collaborate effectively with internal staff and external partners, using appropriate conflict resolution.

• Maintain proficiency with required technology and systems.

• Complete assignments accurately and on time, demonstrating reliability.

• Follow emergency protocols and support appropriate service coordination.

• Promote a safe, clean, and secure environment; report concerns promptly.

• Adhere to all agency policies, procedures, and ethical standards; report compliance

concerns as required