IT Applications and Field Support Associate

IT Applications and Field Support Associate

DEPARTMENT: Information Systems/IT

LOCATION: 302 Main Street Catskill, NY 12414 100% on-site

REPORTS TO: Director of Enterprise Applications

SUPERVISES: None

GRADE: 11

Pay Range: $22.50 - $26.00 per hour, commensurate with education and experience

POSITION SUMMARY:

The IT Applications and Field Support Associate serves as a first point of contact for employee technology support. The position owns help desk tickets from initial intake through resolution, escalation, documentation, user confirmation, and timely closure.

The role provides Level 1 user support, conducts frequent onsite support to branch and back-office locations for hardware replacement, equipment setup, and other in-person technology needs, monitors routine application and batch-processing alerts, maintains standardized support documentation, and works with senior IT staff when an issue requires advanced application, database, network, or infrastructure expertise.