IT/AV Support Specialist (Full-Time)
Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater.
Responsibilities:
- IT Support:
- Maintain essential IT operations (OS, security, applications, servers, email, etc.)
- Handle business-critical IT tasks and system improvements
- Research and evaluate emerging technologies
- Serve as the subject-matter expert for Mac OS X, Windows, and common software (Microsoft, Adobe, Google Workspace)
- Install, configure, and support workstations, peripherals, and printers
- Analyze staff needs, identify vulnerabilities, and improve efficiency/accuracy
- Implement application/software upgrades and troubleshoot performance issues
- Train employees on software and hardware usage, providing technical support
- AV Support:
- Assist in installing new A/V equipment and modifying existing systems
- Provide audio/video support before, during, and after events (concerts, races, rentals)
- Consult with clients, ensuring confidence in A/V equipment and event execution
- Adjust production setups based on changing client plans during events
- Help set up, break down, and troubleshoot A/V equipment
- Maintain and organize A/V equipment in storage rooms, including repairs and testing