IT Consultant and Account Manager
Build Trusted Relationships. Identify and Deliver Smart Technology Solutions.
Are you an experienced IT professional who enjoys working closely with clients, understanding their business needs, and helping them get the most from technology? Are you in an existing client interfacing role or that is a path you want your IT career to head towards?
This is not a business development or sales cold-calling role, it is a consultative and account management role whereby you become the trusted advisor for a portfolio of valued clients. You'll focus on building long-term relationships, identifying opportunities to improve client outcomes, and ensuring customers receive exceptional service and technology solutions. This is reflected by the remuneration package which is salary and performance based rather than having a higher focus on commission targets.
ABOUT THE ROLE
You'll act as the primary point of contact for a portfolio of established clients. You'll take the time to understand their business strategies, challenges, and technology requirements while working closely with internal technical teams to propose options and solutions that add value. Your ability to build trust, communicate technical concepts clearly, and proactively identify opportunities for improvement will be critical to your success. You do need to be commercially minded and have the ability to understand how to build solutions within client budgets.
Key Responsibilities
- Develop and maintain strong relationships with existing clients
- Conduct regular account reviews and strategic planning meetings
- Understand client business goals and align technology solutions to their needs
- Identify opportunities to enhance infrastructure, security, cloud, and managed service offerings
- Coordinate with technical teams to ensure successful solution delivery
- Manage client expectations and ensure high levels of satisfaction
- Prepare proposals, recommendations, and account plans
- Monitor account performance and service outcomes
- Act as a trusted advisor and advocate for your clients
ABOUT YOU
You may come from an account management, technical consulting, systems engineering, service delivery, or IT support background and have a passion for working directly with clients.
You'll bring:
- Strong capability in IT account management, customer success, technical consulting, or similar.
- Strong understanding of a Managed Services Model involving services in IT infrastructure, AI, cloud services, cybersecurity, or networking.
- Confidence in building strong working relationships with people at all levels within an organisation.
- Able to demonstrate your technical IT knowledge base is sufficient to understand how to put proposed solutions to clients.
- Ability to translate technical concepts into business-focused conversations.
- Strong organisational and stakeholder management skills.
- A proactive, solutions-focused approach.
- Experience working with SMEs, enterprise customers, or managed service environments is highly regarded.
For a confidential discussion, please contact Richard at FOSTERRA Consulting Group on 021 854 545