IT Help Desk Analyst
Position Summary:
This role involves providing first-hand technical support to users experiencing difficulties with computer applications, networks, and other ITS infrastructure. The analyst will consult with staff to guarantee full functionality of systems and applications, design and test hardware and software based on staff consultations, and document systems and applications. Additionally, the analyst will collaborate with the ITS team to determine suitable hardware and software solutions, assist with audio and visual setups for meetings and events, and maintain detailed records of support issues using the ticketing system.
Essential Duties and Responsibilities:
- Consult with staff to ensure that systems and applications are fully functioning.
- Design and/or test systems and/or software based on consultation with staff.
- Documentation of systems and/or applications.
- Consult with staff and ITS team to determine appropriate hardware and software solutions.
- Troubleshoot, train, and assist with all hardware and software.
- Assist with meetings and events with audio and visual setup and support.
- Travel to remote locations within Palm Beach County to provide technical services.
- Provide technical support to users experiencing difficulties with computer applications, networks, and other ITS infrastructure.
- Communicate with clients to resolve technical issues and ensure personnel can utilize the necessary systems and software.
- Using the ticketing system, keep detailed records of specific issues they were asked to assist with and update the service tickets.
- Install, configure, and maintain computer hardware and software.
- Stay informed about new product releases and trends that may be useful to the company.
- Other duties as assigned.