IT Help Desk Support

This position is no longer accepting applications(closed Aug 29, 2026).

The Help Desk Technician will provide friendly customer support to end users for PC applications and hardware to diagnose problems and optimize resolutions for the best end-user experience. The ideal candidate demonstrates strong technical fundamentals, a service-oriented mindset, and the ability to troubleshoot under pressure.

Duty	Percent of Time
Endpoint Support Provide effective customer service and technical support for end-users Install computer peripherals, hardware, and software for end-users	60%
Ticket Management and Availability Document, track, and monitor requests Participate in on call rotation and after-hours maintenance windows as required	10%
Technical Troubleshooting Run diagnostic programs, isolate problems, and implement solutions	15%
Documentation Write training manuals Create knowledge base articles	10%
Other duties as assigned Perform additional responsibilities as assigned in support of departmental operations.	5%

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IT Help Desk Support

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