IT Senior Support Technician
Serve as the final escalation point for complex hardware, software, and network issues while administering enterprise systems, owning onboarding and offboarding workflows, leading IT projects, improving security and asset processes, troubleshooting infrastructure, and mentoring junior technicians.
Responsibilities
- Resolve complex hardware, software, and network issues.
- Diagnose root causes and implement permanent fixes.
- Own high-priority tickets and coordinate with vendors and departments.
- Support advanced Office 365 configurations.
- Lead onboarding and offboarding automation projects.
- Design and document IT processes and standards.
- Support architecture, tooling, and vendor decisions.
- Drive support-function automation and efficiency.
- Manage provisioning and deprovisioning workflows.
- Administer Intune, Entra ID, Exchange, SharePoint, Teams, and Slack.
- Review security logs and compliance measures.
- Lead patch management and vulnerability remediation planning.
- Audit IT asset inventories.
- Configure and maintain network resources.
- Troubleshoot LAN/WAN, TCP/IP, DNS, and firewall issues.
- Train and mentor Level 1 and Level 2 technicians.
- Maintain technical documentation.
Requirements
- College diploma or degree in Computer Science, Information Technology, or a related field.
- 5 to 8 years of IT support experience.
- Advanced Microsoft Intune.
- Advanced Entra ID administration.
- Advanced Microsoft 365 administration.
- Exchange, SharePoint, Teams, and Slack administration.
- Jira and Confluence.
- Microsoft Defender, Apple Business Manager, pfSense, and 3CX.
- Tailscale or comparable VPN administration.
- Advanced Active Directory user management.
- Group policy design and permissions structuring.
- LAN/WAN, TCP/IP, DNS, and firewall configuration and design.
- Advanced Office 365 support.
- End-to-end IT process or infrastructure project management.
- CompTIA Security+ preferred.
- Azure Administrator or Security Operations Analyst certification preferred.
- CCNA or equivalent preferred.
- Microsoft 365 Enterprise Administrator certification preferred.
Benefits
- Competitive salary
- Bonus
- Equity opportunities
- Health benefits
- Wellness benefits
- Retirement savings with company contribution
- Employee referral program