IT Service Delivery Manager
Summary
Manage end-to-end IT service delivery across infrastructure, network, systems, and cybersecurity for an enterprise client, owning SLAs/OLAs and driving ITIL-based service improvements while leading technical engineering teams. Core tech: ITIL, Cisco networking, VMware, Windows, RHEL, firewalls, SIEM, EDR.
We are looking for a IT Service Delivery Manager to work on a enterprise project.
Job Description
Manage the end-to-end delivery of IT services, ensuring infrastructure, network, systems, and cybersecurity services meet agreed service levels, performance, availability, and operational requirements.
Own and monitor SLAs, OLAs, service performance metrics, and operational KPIs, identifying service gaps and driving corrective and continuous improvement initiatives.
Drive the adoption and effective execution of ITIL service management practices, including Incident, Problem, Change, Request, and Service Level Management.
Act as the key service delivery and escalation point for stakeholders, coordinating technical teams to ensure incidents, service issues, and operational concerns are addressed in a timely manner.
Coordinate the delivery of infrastructure and cybersecurity projects, system upgrades, migrations, and service improvements, ensuring activities are completed within agreed scope, timeline, and service requirements.
Conduct regular service reviews and performance reporting, communicating service health, risks, recurring issues, improvement actions, and operational priorities to relevant stakeholders.
Champion a customer- and user-centric service culture, ensuring technical services and solutions provide a reliable and efficient end-user experience.
Lead and mentor a team of Network, Systems, and Cybersecurity Engineers, including resource planning, workload prioritisation, performance management, and capability development.
Work closely with internal teams, vendors, and other stakeholders to manage service dependencies and ensure effective delivery of IT services.
Support operational governance, IT compliance, disaster recovery (DR), and business continuity planning (BCP) to maintain service resilience and readiness.
Job Requirements
Bachelor’s Degree in Cybersecurity, Computer Engineering, Information Technology, or a related field.
Minimum 5 years of experience in IT Service Management, IT Operations, or Technical Service Delivery.
At least 2 years of experience in a leadership, supervisory, or service management role.
Experience managing service delivery across infrastructure, network, systems, and cybersecurity environments is preferred.
Experienced in SI companies will be preferred
Skill Sets Requirements
IT Service Management & Service Delivery
ITIL Certification (v3/v4)
Incident, Problem, Change, and Service Level Management
SLA / OLA Management
Service Performance Monitoring and Reporting
Service Review and Continuous Improvement
Stakeholder & Service Management
Stakeholder Management
Service Escalation Management
Customer / User Experience Management
Vendor and Cross-functional Coordination
Team & Resource Leadership
Resource and Capacity Planning
Team Leadership and Technical Mentorship
Performance Management
Experience managing technical teams of 5 or more members
Infrastructure & Cybersecurity Service Delivery
Working knowledge and service oversight of Cisco Networking
VMware, Windows, and RHEL environments
Cybersecurity technologies including Firewalls, SIEM, and EDR
Ability to coordinate technical specialists without necessarily serving as the hands-on subject matter expert for every technology
Project & Lifecycle Management
Infrastructure Migration and System Upgrade Coordination
Security Initiative Lifecycle Management
Service Transition and Operational Readiness
Risk, Issue, and Dependency Management
Operational Governance
- IT Compliance and Governance
- Disaster Recovery (DR) Planning
- Business Continuity Planning (BCP)
- Service Resilience and Operational Risk Management
Interested applicants kindly click on apply now or send your updated resume to [email protected] .
Contact No: 6950 9731
Berlyn Lum Miao Yu
Registration Number: R1766577
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com
Job Ref No: JOB-01067