IT Service Desk Support
Why live in Helena, Montana?
Helena is surrounded by rolling hills and lofty mountains and is tucked below the Continental Divide.
It is a relatively quiet place to call home where small-town living collides with outdoor adventure.
Helena has a rich history and was originally founded as a gold camp during the Montana gold rush.
Learn more about moving to and/or living in Helena, Montana here.
This position affords the opportunity to telework from a remote location within the state of Montana. Specific conditions will be outlined as part of the job offer and must adhere to state policy.
Why should you keep reading and consider working here?
We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration in the State Information Technology Services Division (SITSD). Our mission to provide shared IT services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government.
What is this career opportunity?
The Service Desk is seeking an enthusiastic, IT minded individual with fantastic customer service skills to join our team. In this position, you will provide enterprise application support for the State of Montana as well as act as the face of SITSD for customer support. You will work with Microsoft applications with an emphasis on Outlook/Exchange, SharePoint, Office Products, and Active Directory, as well as interact professionally with various SITSD bureaus to troubleshoot issues and escalate technical issues as necessary.
Duties include (but are not limited to)\:
providing customer support for instructional calls and question-and-answer calls;
searching and applying knowledge-based articles;
troubleshooting technical issues;
clearly documenting issues (and if applicable, the solutions) in ticketing software;
guiding users through step-by-step solutions in a call center environment; and
answering public-facing citizen calls from folks experiencing technical difficulty using online tools to gain access to various agency benefits or services.
If you have an upbeat and helpful attitude; a knack for problem-solving technical issues; and can handle calls with professionalism, sensitivity, and diplomacy under pressure, consider this opportunity to apply and join our team.
The Service Desk promotes\:
A casual and collaborative work environment;
Training opportunities and room for professional growth; and
A healthy balance between your personal and professional life.