IT Support

Provide hands-on IT support from the London office, manage the laptop lifecycle, keep meeting-room AV equipment reliable, handle inbound support requests, run IT onboarding, contribute to Tech Ops projects, automate repetitive work with tooling and Slack bots, and maintain internal IT documentation.

Responsibilities

• Assist with laptop procurement, setup, returns, and secure wiping
• Provide hands-on IT support in the London office
• Ensure meeting rooms and AV equipment run reliably
• Handle inbound support requests as a first point of contact
• Run IT onboarding calls for new joiners
• Contribute to Tech Ops initiatives
• Build automations and Slack bots to streamline repetitive work
• Write and maintain internal IT documentation and guides

Requirements

• Strong organisational skills and a proactive mindset
• Knowledge of macOS, networking basics, and SaaS tooling
• Ability to learn new tools and technologies quickly
• Clear written and verbal communication skills

Benefits

• Annual discretionary learning and development stipend
• Annual discretionary social travel stipend
• Monthly co-working stipend for employees not near a main hub
• Annual company offsite
• Stock options