IT Support Engineer
Provide Tier 1 and Tier 2 technical support across multiple locations, troubleshoot hardware, software, and connectivity issues, manage Windows, macOS, and iOS devices through Microsoft Intune, administer access through Entra ID, support workplace tools, coordinate onboarding and offboarding, resolve tickets, document solutions, and assist with security, backup, device-management, and datacenter support.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and connectivity issues across multiple locations.
- Manage Windows, macOS, and iOS devices using Microsoft Intune.
- Administer user access and security through Entra ID.
- Support Microsoft 365, Zoom, Slack, 1Password, FortiClient VPN, and ChatGPT Enterprise.
- Coordinate employee onboarding and offboarding, including account setup, device provisioning, and access permissions.
- Track and resolve IT tickets and escalate complex issues.
- Document solutions, recurring issues, and procedures in the IT knowledge base.
- Implement security, backup, and device-management best practices with IT leadership.
- Provide on-site support for datacenter systems and staff as required.
Requirements
- 3+ years of IT support or helpdesk experience in a fast-paced, multi-site environment.
- Proficiency supporting Windows and Mac operating systems.
- Hands-on experience with Microsoft Intune for device, application, and policy management.
- Familiarity with Entra ID or Azure AD for user provisioning, authentication, and access control.
- Understanding of TCP/IP, DNS, DHCP, and VPN networking fundamentals.
- Troubleshooting, analytical, and communication skills.
- Ability to multitask and manage competing priorities with minimal supervision.
Benefits
- 401K Retirement Plan with match
- Medical, dental, and vision insurance
- Life and disability insurance