IT Support (Level 1)

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

8.30am to 5pm AEST Strong English communication skills Min 2.5 years in IT Support Level 1 role Understanding of IT consulting, cloud solutions and Cyber security industry industry requirements

Core responsibilities:

Level 1- Technical Assistant to customers Issue triage and escalation Reporting and knowledge management Administrative support functions Data Entry Task and project management and reporting

What We Are Looking For: - Availability to work 8.30am to 5pm AEST - Excellent English communication skills - Minimum of 2.5 years experience in an IT Support Level 1 role - Familiarity with IT consulting, cloud solutions, and cyber security industry requirements

Core Responsibilities: - Serve as a technical assistant to customers - Triage and escalate issues to appropriate teams - Manage reporting and knowledge management - Provide administrative support functions - Accurately enter data - Effectively manage tasks and projects and provide regular reports - Ensure all data is properly collected and recorded

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!