IT Support Officer
Hampers & Gifts Australia (HGA) — home to The Hamper Emporium, Gifts Australia, and the ecommerce arm of Maggie Beer — is looking for an experienced IT Support Officer to join us for our Peak trading season.
Each year, HGA scales up significantly to meet Christmas demand, bringing on a large casual workforce in a short window. This role exists to make sure that ramp-up runs smoothly — from device provisioning through to onsite, first-line support — relieving pressure on our small internal IT team during our busiest and most operationally critical period.
About the role
Reporting to the IT Manager, you'll own day-to-day device provisioning, account setup and onsite support across our Regents Park site, while also supporting our warehouse and workshop teams with their technology needs.
Key responsibilities
Provision new starters end-to-end — Microsoft 365 and Google Workspace account creation, licensing, and role-based access to systems including Shopify, Slack and relevant logistics platforms
Pre-stage, image and configure laptops and peripherals ahead of start dates, maintaining a ready-to-deploy buffer as volumes fluctuate
Deliver first-line, in-person IT support to inbound, customer service, admin, warehouse and workshop teams during live operations
Action password resets, user swaps and reallocations efficiently, typically within 24–48 hours
Manage offboarding and asset recovery at the end of casual engagements, maintaining accurate asset and licence records throughout
Maintain and help improve onboarding/offboarding documentation and standard operating procedures
Identify and escalate IT or security risks to the IT Manager as they arise
About you
Demonstrated experience in IT support, end-user computing and device provisioning, ideally within a high-volume or seasonal environment
Working knowledge of Microsoft 365 and Google Workspace administration; familiarity with Shopify, Slack or logistics platforms (e.g. MachShip, Australia Post) highly regarded
Hands-on experience with laptop imaging, configuration and asset management
Strong organisational and time-management skills, with the ability to prioritise under volume and last-minute change
High attention to detail, particularly around data accuracy and documentation
A calm, professional manner and strong communication skills, with the ability to support non-technical staff confidently under pressure
Comfortable working autonomously while reporting into a broader IT function
About us
Hampers & Gifts Australia (HGA) — home to The Hamper Emporium, Gifts Australia, and the ecommerce arm of Maggie Beer — is one of Australia's largest online gifting businesses. Each year, HGA scales up significantly to meet Christmas demand, bringing on a large casual workforce in a short window.
Benefits
A defined, high-impact seasonal engagement supporting one of Australia's largest online gifting businesses
The opportunity to work closely with an experienced IT Manager and cross-functional teams across the business
On-site work at our Regents Park facility