IT Support Specialist
About the Role
We're looking for an IT Support Specialist / Technical Support Specialist who doesn't need to be told twice — someone practical, reliable, and comfortable taking a request, understanding what's needed, and getting it done without hand-holding. This isn't a software development role — it's a hands-on position focused on configuration, setup, troubleshooting, and technical administration, where following a guide correctly and completing tasks independently matters more than writing code.
You'll take routine technical work off the management team's plate entirely — handling requests quickly, correctly, and without needing to be chased. If something's unclear, you ask the right question once and then run with it.
What You'll Do
Setup & Configuration
Set up and configure new Telegram accounts, including registration and security according to company procedures
Configure and maintain VoIP services — setting up new numbers, routing calls, and making sure incoming calls actually work
Set up email accounts and email security according to internal guides and security requirements
Configure user accounts, permissions, authentication methods, 2FA, and other basic security settings
Assist with RDP, VPN, and remote-access configuration
Set up and configure basic business software, online services, and technical tools
Troubleshooting & Support
Troubleshoot routine technical issues reported by employees — quickly and without unnecessary escalation
Follow internal technical documentation and configuration guides accurately, every time
Escalate more complex technical issues when specialist support is genuinely required — you know the difference between "I can solve this" and "this needs an expert"
Ownership & Documentation
Maintain basic documentation of configurations, accounts, access, and completed tasks — so nothing lives only in your head
Assist with onboarding new employees from an IT perspective, including account and system setup
Monitor and follow up on outstanding technical requests to make sure nothing falls through the cracks
Support the company with other general IT and technical administration tasks as needed — you don't wait for a perfectly scoped ticket to be useful
Who You Are
You have 1–3+ years of experience in IT support, technical support, system administration, or a similar role
You have a good understanding of basic IT infrastructure — user accounts, networking, email systems, and security fundamentals
Experience with Telegram, VoIP, email administration, RDP, VPNs, and cloud-based services is a strong advantage
You can follow technical documentation and configuration guides accurately — precision matters more than improvisation here
You have strong troubleshooting and problem-solving skills — you don't just follow steps, you understand why they work
You're comfortable working independently, taking real ownership of assigned tasks without needing constant check-ins
You have good attention to detail, especially when it comes to security and access permissions — small mistakes here have real consequences
You communicate well in English
You respond quickly to routine technical requests — you understand that speed matters just as much as correctness for this kind of work
Working Style
We're looking for someone who is hands-on, responsive, and solution-oriented. Many of the tasks will be relatively simple individually, but they need to be completed quickly and correctly, every time. You should be able to receive a request like "set up three new Telegram accounts" or "configure this VoIP service according to the guide," understand exactly what's needed, complete it independently, and confirm once it's done — no follow-up required from management's side.
The goal is simple: a dedicated technical person who takes ownership of day-to-day IT requests, so management never has to spend time coordinating or pushing routine tasks forward.
If you can take a request, get it done right, and move on without needing to be chased — we want to hear from you. Send your CV and a short note on your experience with IT support or system administration. We review applications on a rolling basis, so apply today.