IT Support Technician (Help Desk)
Company Background and Summary
Votaw Precision Technologies is a trusted leader in the manufacturing of complex precision components, assemblies, and systems for the aerospace, defense, and industrial sectors. With a strong reputation for technical excellence, quality craftsmanship, and on-time delivery, Votaw supports some of the world’s most demanding programs through its advanced manufacturing capabilities. The company specializes in precision machining, fabrication, welding, and complex assembly operations for mission-critical applications. Votaw Precision Technologies has long been a trusted partner in building mission-critical hardware for some of the most advanced aerospace and defense programs in the world. Our precision components support the International Space Station, nearly every major launch vehicle in operation, high-performance spacecraft (including classified missions), as well as next-generation fighter aircraft, bombers, submarines, radar systems, and ground vehicles.
The IT Support Technician is the local point of contact for employees across production, engineering, and administration, providing day-to-day technical support, endpoint management, and hands-on assistance across shifts. The role ensures reliable user and shop-floor technology while escalating infrastructure and security matters to the platform team.
What You Will Own (Essential Functions)
- First-line IT support across shifts — hardware, software, accounts, shop-floor terminals, printing, and connectivity.
- Endpoint management — imaging, deployment, patching, and lifecycle in line with platform security baselines.
- Hands-and-eyes support supporting shop-floor data-collection devices and terminals in partnership with the platform team.
- User account and access support (with proper approvals) via the platform identity system.
- Adherence to security policy in a CMMC L2 / ITAR environment — device compliance, removable-media rules, and reporting concerns.