IT Support Technician

Summary:

Looking for a well-rounded individual to join and help support the Killam Companies Information Technology Department.

Essential duties/responsibilities:

Provide support to users and serve as the first point of contact for support requests
Troubleshoot hardware and software issues in a timely manner
Install, configure, and manage hardware and software components to ensure usability
Install, configure, and manage IP phones and video conferencing systems
Install and terminate Cat 5 / Cat 6 cabling
Upgrade system components and reinstall compatible operating systems and required software
Install and upgrade antivirus software to maintain security at the user level
Maintain system updates and patches across computers, iPhones, iPads, and other organizational devices
Monitor internal system reporting tools, report vulnerabilities, and partner with the IT team to resolve them
Perform tests and evaluations of new hardware and software
Maintain hardware and software inventory
Develop and maintain IT documentation and procedures
Build and maintain strong working relationships across all departments
Stay current with emerging trends and technologies in IT support

See also