IT Support Technician- Springfield

SUMMARY: This position is accountable for ensuring the continuity of information systems for all end users by providing the technical expertise, and project coordination necessary to install and support software products, phone, and production systems, modify and repair hardware and resolve technical problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Install, configure, test, maintain, monitor and troubleshoot mobile devices, end user workstations, software/hardware, networked peripheral devices and networking software/hardware products.
• Repair and service hardware as necessary and work closely with service vendors to ensure continuity of service.
• Well organized, close attention to detail, and good time management skills.
• Ability to work with little or no supervision.
• Respond to end users support calls to troubleshoot the nature of the reported problems and take necessary steps to resolve.
• Establish and maintain relationships with end users to ensure that they have the appropriate systems to meet the needs of the business.
• Communicate and escalate vendor support calls when necessary to resolve hardware or software failures.
• Provide guidance to end users when they are lacking the necessary skills to complete functions.
• Responsible for maintaining an inventory of all IT Assets including history of hardware failure, repair, installation and removal.
• Responsible for on-call rotation as set forth by IT Manager.
• Recommend changes to software and hardware to improve system capabilities.
• Other tasks as assigned by Management.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES: None