IT Tier 1 Helpdesk Technician

Campus: Compass Center

Department: Information Technology

Report: IT Director

Status: Non-exempt, Part-time

Supervisory Role: No

Date Updated: 8/20/2026

Objective:

The IT Tier 1 Helpdesk Technician will serve as the first point of contact for the IT Helpdesk, providing support for computer hardware, applications, and systems at Compass Church.

Essential Job Functions:

• Respond to IT helpdesk tickets, logging and tracking issues in the helpdesk system.
• Serve as the initial point of contact for tickets, providing troubleshooting and technical assistance to resolve hardware, software, and network issues promptly.
• Diagnose and escalate complex technical issues to appropriate IT staff as needed.
• Participate in an on-call rotation for support, responding to and resolving critical IT issues promptly.
• Conduct training sessions for staff on the use of computer systems and applications.
• Assist with onboarding process for new employees, ensuring they are set up with necessary technology and access.
• Maintain and update technical and operational documentation.
• Assist with maintaining IT inventory, software licenses, and IT system license counts.
• Participate in ongoing IT initiatives to improve overall system performance and user experience.
• Undertake additional duties or projects as assigned and provide support for various IT projects as required.

Work Schedule:

Part-time, 29 hours per week. Regular office hours Monday–Friday, with participation in an on-call rotation and occasional weekend availability required.