Journeyman Computer User Support Specialist (Service Desk)

POSITION: Journeyman Computer User Support Specialist (Service Desk)

WORK LOCATION: Colorado Springs, CO

JOB CATEGORY: Information Technology

JOB TYPE: Full-Time

REQUISITION ID: EM11-010

CITIZENSHIP: United States Citizen

CLEARANCE TYPE: TS/SCI

TRAVEL REQUIREMENTS: Up to 10%

E&M Technologies, Inc. is currently seeking a Journeyman Computer User Support Specialist (Service Desk)to join our team in Colorado Springs, CO in support of the North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM) Information Technology (IT) Enterprise Services (NITES). NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands.

Job Responsibilities:

· Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

· Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists.

· Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.