Junior Business Analyst -BPO
Summary
Junior/entry-level Business Analyst internship-to-bootcamp at DHL's BPO operations in Petaling Jaya, focused on process mapping, requirements gathering, BRD/user-story documentation, data analysis, and dashboards to support digitalisation and operational improvement projects.
The Business Analyst 6-month Internship to Bootcamp Program is a structured talent development initiative designed to equip participants with core business analysis capabilities through hands-on internship experience followed by an intensive training program within DHL operations and business functions.
Why join us?
Structured real-world internship + bootcamp training experience.
Exposure to DHL’s global operations and business processes.
Mentorship from experienced professionals.
Opportunity to work on live business projects.
Potential pathway to fixed-term contract employment with DHL.
KEY RESPONSIBILITIES
-Participate in an intensive bootcamp covering business analysis fundamentals, process mapping, and data analytics tools.
-Support requirements gathering, documentation (Business Requirement Documentation, user stories), and stakeholder discussions.
-Analyze business data and assist in developing reports and dashboards for decision-making.
-Collaborate with cross-functional teams to identify process improvement opportunities.
-Contribute to ongoing business projects, including digitalisation and operational enhancements.
-Present insights, findings, and recommendations through structured reports and presentations