Junior Customer Success Manager (APAC),

About the Role

We are looking for a motivated and curious Junior Customer Success Manager to join our APAC team. This is an excellent opportunity for someone keen to build a career in financial technology, institutional FX, and client relationship management.

Prior customer success or FX experience is not essential. More importantly, you should be eager to learn, comfortable working with clients and technology, and willing to take ownership as you develop in the role. Full training and support will be provided.

Key Responsibilities

• Support the Customer Success team in managing relationships with institutional FX clients across APAC.
• Develop a strong understanding of clients' workflows, objectives, and use of the BidFX and MaxxTrader platforms.
• Assist with new client onboarding and coordinate with internal teams to support successful implementations.
• Provide ongoing support to clients and help resolve queries in collaboration with Product and Technical Support teams.
• Monitor client activity, platform adoption, and engagement levels, highlighting trends and opportunities for improvement.
• Support client training, account reviews, and onsite visits where required.
• Build trusted relationships with clients and progressively take ownership of assigned accounts.
• Maintain accurate client records and communicate effectively with internal and external stakeholders.
• Contribute to team initiatives, knowledge sharing, and continuous improvement activities.

Requirements

• Bachelor's Degree in Business Administration, Banking & Finance, Business Information Technology, Information Systems, Computer Science, or a related discipline.
• Strong willingness to learn and develop within customer success, financial markets, and technology.
• Excellent written and verbal communication skills in English.
• Strong interpersonal and relationship-building skills.
• Organised with strong attention to detail and the ability to manage multiple priorities.
• Proactive, dependable, and comfortable taking ownership of responsibilities.
• Comfortable learning new systems and working with technology.
• Able to work effectively in a fast-paced and evolving environment.
• Willingness to travel across APAC when required.

Preferred but Not Essential

• Internship or work experience in customer success, account management, financial services, fintech, or client-facing roles.
• Basic understanding of FX markets, electronic trading, or financial products.
• Familiarity with trading platforms, APIs, or FIX messaging.
• Korean, Mandarin, or other APAC language capability would be advantageous.

Why Join Us

• Comprehensive onboarding and training programme.
• Exposure to institutional FX markets and financial technology.
• Opportunity to work with clients across the APAC region.
• Clear career development pathway within Customer Success.
• Collaborative and supportive team environment.