Junior Helpdesk Engineer

Location: Singapore
Employment Type: Full-Time
Experience: Minimum 1 year
Industry: IT / Cybersecurity / Technology Services

About the Role

We are looking for a Junior Helpdesk Engineer for 6 month contract period. Successful candidate will be stationed at customer's premise to provide first-level technical support to their internal users, troubleshoot Microsoft-based environments, and assist with day-to-day IT infrastructure and end-user support.

This is a good opportunity for someone with at least 1 year of IT support experience who is looking to develop their technical skills in a professional IT and cybersecurity environment.

Key Responsibilities

• Provide first-level helpdesk and technical support to users.
• Troubleshoot hardware, software, network, printer and connectivity issues.
• Support Microsoft Windows and Microsoft 365 environments.
• Assist with Microsoft 365 user accounts, Outlook, Teams, OneDrive and related applications.
• Perform basic user administration, including account setup, password resets and access management.
• Install, configure and maintain PCs, laptops, printers and other IT equipment.
• Log, track and resolve support tickets within agreed service levels.
• Escalate complex technical issues to senior engineers or relevant vendors.
• Provide onsite and remote technical support when required.
• Maintain proper documentation of incidents, troubleshooting steps and resolutions.

Requirements

• Minimum 1 year of experience in IT helpdesk, desktop support or technical support.
• Able to start immediately
• Good working knowledge of Microsoft Windows and Microsoft 365.
• Familiarity with Outlook, Teams, OneDrive and Microsoft Office applications.
• Basic understanding of PC hardware, printers and networking equipment.
• Good troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Able to work independently as well as part of a team.
• Willing to travel to customer sites when required.
• Singaporean / PR preferred.

Preferred Skills

Experience or knowledge in the following will be an advantage:

• Microsoft 365 administration
• Active Directory / Entra ID
• Microsoft Intune
• Endpoint security and antivirus solutions
• Basic cybersecurity concepts

Interested candidates are invited to submit their resume with details of their relevant experience and expected salary.