Kelley Auto Mall of Decatur Sales and Leasing Consultant
Department: Sales
Functions:
- Primary contact between sales department and the customer.
- Maintain customer enthusiasm for our products and services.
Relationships: Reports to the General Manager and Sales Managers.
Responsibilities and Authority:
Sales
- Learn and present the non-confrontational selling process to every interested customer.
- Deliver vehicles personally as directed by the supervisor.
- Work your assigned shift.
- Conduct a demonstration ride for every customer.
- Prospect for customers using telephone, email, direct mail, personal contacts, referrals as directed by your supervisor.
- Introduce every management approved sold customer to the financial services manager.
- Log all customer information into the CRM system as required by your supervisor.
- Assist in proper vehicle display both inside the showroom and on the display lots.
- Attend all scheduled sales meetings.
- Any other tasks deemed necessary by Management.
Customer Satisfaction
- Help resolve any challenges a customer might have before and after a delivery.
- Greet all customers promptly and courteously upon their arrival at the dealership.
- Develop a relationship with the service and parts departments based on trust and a mutual understanding of customer satisfaction.
- Believe and live the Kelley Automotive philosophy both on and off your assigned shifts.
- Any other tasks deemed necessary by Management.
Housekeeping
- Maintain work area in a clean and uncluttered fashion, free of personal effects.
- Keep company demonstrators clean and presentable at all times, this includes no smoking in company vehicles or on any Kelley campus.
- When need arises and time permits, straighten, and keep neat the product brochure area.
- Straighten lot and remove snow from vehicles as directed by Management.
- Any other tasks deemed necessary by Management.
Professional Development
- Attend training programs as required by management.
- Maintain thorough knowledge of all products and services Kelley and the manufacturers offer, as well as those offered by our competitors.
- Know, understand and practice the ethics of the auto industry.
- Any other tasks deemed necessary by Management.