Kelley Auto Mall of Decatur Service Porter (Full-time)

Department: Service

Functions: Move cars between service aisle, shop, and parking lot. Wash vehicles when service work is complete. Assist Loaner Department and follow the check-in process.

Relationships: Reports to and takes direction from the General Manager and Service Director.

Responsibilities and Authorities:

• Greet customers in a courteous manner, “Welcome to Kelley (dealership).”
• Ask customer if they have a check in time, who their Service Advisor is, and if they would like a complimentary beverage.
• Advise Service Advisor they have a customer and what the make of the car is.
• Check in Loaner vehicles using the proper procedure.
• Inspect all loaner vehicles upon return.
• Make sure all loaner vehicles are damage free, vacuumed 100%, and washed if necessary.
• Maintain Loaner Fleet that are not in use and make sure they are ready to be loaned out.
• Responsible for using the Valet procedure weather pending.
• Direct customers to remain in their vehicles until they are able to drive up to the designated check-in area.
• Assist customers out of their vehicles.
• Responsible for putting a seat cover on the customer’s seat while the customer is still in service, make sure all vehicles get mats, washer fluid, 100 % vacuumed, and alignment checked (including battery and tires checked).
• Keep service aisle clean and neat.
• Keep service lane floor swept, mopped, and floor cleaner machine utilized when needed.
• Continuously walk through the Customer Lounge and maintain the area.
• Advise Management of any safety concerns; use wet floor signs as needed.
• Bring cars swiftly and safely to service aisle for delivery to customer.
• Drive service delivery van as needed by Service Manager.
• Empty trash and provide cleaning support for the technicians.
• Put vacuum hoses away at the end of the day.
• Put old tires away in the designated trailer.
• Throw away all cups, paper, and other items in the trash and take to the dumpster.
• Replace outside trash bags.
• Fill all washer jugs.
• All service vehicles and rentals are to be out of the service drive at the end of the day.
• Shuttles need to be parked and first in line by exit door.
• Maintain carwash stickers for Kelley service customers.
• Any other tasks deemed necessary.