Kelley Automotive Group Fleet Salesperson

Department: Fleet Sales for Kelley Automotive Group

Functions:

1. Primary contact between sales department, customers, and the commercial accounts.
2. Maintain customer enthusiasm for all our products and services.
3. Represent all Kelley Automotive brands.
4. Work as a team to continue to grow the Kelley Automotive Group’s business portfolio.

Relationships: Reports to the General Manager and Vice President of Sales.

Responsibilities and Authority:

Sales

• Learn and present the non-confrontational selling process to every interested customer/Fleet account.
• Deliver vehicles personally as directed by the supervisor.
• Work your assigned shift.
• Conduct a demonstration and offer a test drive to each customer.
• Prospect for customers using telephone, email, direct mail, personal contacts, referrals as directed by your supervisor.
• Report sales to each manufacturer appropriately according to OEM requirements.
• Complete manufacturers required Commercial/Fleet Training paths.
• Assist in proper vehicle display both inside the showroom and on the display lots.
• Assist in snow removal and lot merchandising.
• Attend scheduled sales meetings as requested & forecast quarterly meetings.
• Stock units in CDK and utilize sales functions within CDK.
• Understand the rules of the Intent to Bid & GSA for Government Deals.
• Build and print deals in CDK. Resolve issues on the problem list quickly.
• Collect funds from customers at time of delivery or with Purchase Order.
• Complete Business Choice claims and have documentation in deal for auditing purpose.
• Assist collection matters on outstanding Purchase Orders (in the event of slow day).
• Any other tasks deemed necessary by Management.

Customer Satisfaction

• Help resolve any challenges a customer might have before and after a delivery.
• Greet all customers promptly and courteously upon their arrival at the dealership.
• Develop a relationship with the service and parts departments based on trust and a mutual understanding of customer satisfaction.
• Believe and live the Kelley Automotive philosophy both on and off your assigned shifts.
• Any other tasks deemed necessary by Management.

Housekeeping

• Maintain work area in a clean and uncluttered fashion, free of personal effects.
• Keep company chase vehicles clean and presentable at all times, this includes no smoking in company vehicles or on any Kelley campus.
• When need arises and time permits, straighten, and keep the product brochure area tidy and neat.
• Straighten lot and remove snow from vehicles as directed by Management.
• Any other tasks deemed necessary by Management.

Professional Development

• Attend training programs as required by Management.
• Attend Fleet/Commercial/Government shows to promote KAG & products.
• Maintain thorough knowledge of all products and services Kelley and the manufacturers offer, as well as those offered by our competitors.
• Know, understand, and practice the ethics of the auto industry.
• Any other tasks deemed necessary by Management.