Kelley Automotive Group IT Support Specialist
This position is no longer accepting applications(closed Aug 29, 2026).
Department: Information Technology/Administrative
Functions: To provide IT related end user support, provide customer service on company supported applications and platforms, troubleshoot problems, and advise on the appropriate action.
Relationships: Reports to the Information Security & Technology Director
Responsibilities:
- Respond to requests for technical assistance in person, phone, or remotely.
- Respond to and update help desk tickets promptly and efficiently.
- Troubleshoot and resolve IT related hardware and software issues.
- Research questions using available information and resources.
- Advise and assist end user on appropriate action.
- Follow standard Help Desk procedures.
- Inform management of recurring problems.
- Stay current with relevant technologies and solutions.
- Collaborate with Management teams regarding projects.
- Manage Company inventory.
- Any other tasks deemed necessary by Management.