Kelley Automotive Group Wholesale Parts Counterperson

Department: Midwest Parts Hub

Functions: To sell parts to all available customers, over the counter, online sites, or on the phone.

Relationships: Reports to Wholesale Parts Manager.

Responsibilities and Authority:

• Treat customers and fellow employees in accordance with company policies.
• Read and use computer and/or catalogs for numerous job functions.
• Inform customer of prices, shipping date, anticipated delays and any additional information needed by customer.
• Write or type order form, or enter data into computer, to record order information and pertinent information for each customer.
• Route orders to departments for pulling and shelving. Follow up on orders to ensure delivery by specified dates.
• Initiate purchase requisitions. Compute shipping charges and, if required, price per company guidelines.
• Prepare invoices and shipping documents.
• Assist customers with loading when necessary.
• Receive and follow up on customer complaints. Communicate complaints with the appropriate sales representative and/or supervisor.
• Confer with sales, shipping, warehouse, or common carrier personnel to ensure efficient process of orders.
• Research order discrepancies.
• Attempt to promote and sell additional merchandise to customer.
• Compile statistics and prepare various reports for management, when requested.
• Assist in warehouse or as delivery driver on an as needed basis.
• Keep workspace clean and uncluttered.
• Advise management when any areas of the department are not in satisfactory condition.
• Participate in all training programs that are made available.
• Any other tasks deemed necessary per Management.