Key Account Manager (Personal and Home Care)

Job Reference: L6R9R9VR

• The Key Account Managers will handle accounts that segmentation analysis has identified as good growth and potential.
• The Key Account Manager will strive to meet the needs of these important accounts on multiple levels.
• They will orchestrate resources throughout the organization to serve these customers with value added solutions. These customers are critical for the achievement of long term sustainable growth strategy.

Key Responsibilities & Deliverables:

• Know customer business including strategy, size, products, key decision makers, organization, new initiatives, pain points, etc.
• Develop by leveraging on appropriate resources including Marketing team and others, mid to long terms Account Plans.
• Grow sales in various business segments of the customer.
• Take ownership and accountability for implementing Account Business Plans.
• Leverage internal system for information related to call planning, customer identification and contacts management, account strategy and planning and customer needs follow up.
• Master the CRM platform and drive customer relationship management activities, using the CRM system to capture prospects, accounts, contacts, contact activities, tasks, opportunities, sales and all other selling activities.
• Drive and develop solid relationships with the customer and actively drive our internal stakeholder relationship with customers at all levels (top-to-top engagement).
• Drive customer solution activities such as opportunity management, Customer/Innovation/Guru Days, product demonstration, joint sales calls and sample management.
• Establish and maintain customer intelligence, proactively keep abreast of customers organization updates and changes and leading customer strategies.
• Keep abreast of market, industry and competitor intelligence and trends.
• Meet or exceed sales growth, profitability, pipeline and other business goals. Manage sales forecasting and DSO.

Key Skills & Abilities:

• Bachelors degree in science/chemistry, business or related qualification.
• Minimum 5 years of direct experience in account management in related segment/industry.
• Proven track record in successfully managing and growing key accounts.
• Able to engage customers at all levels of their organizations including at top level senior management.
• Strong interpersonal skills with the ability to establish internal and external relationships to serve customer.
• Analytical with strong problem-solving skills.

Contact point: Ms. Anh Pham

Email: [email protected]
Phone number: (+84) 792 246 964 (Whatsapp/ Viber/ Zalo)