Keyholder Manager
Keyholders at M&D Supply support a team of experts in helpfulness. Their team members consistently make customers happy by providing caring, knowledgeable customer service that clearly differentiates us from our competition. Branch store keyholders keep the supply chain moving at M&D Supply. Their job ensures that their store is “in stock”. Areas of operational responsibility include: advertising, inventory control, pricing, visual merchandising, facilities maintenance, and information technology support.
Tasks
- Open and close the store as scheduled/needed
- Coordinate cashier drops and buying of change
- Provide approvals for returns, defectives, voids, and overrides
- Answer manager phone calls and radio pages
- Troubleshoot computer problems
- Meet with store manager to review assigned tasks
- Read and reply to all digital correspondence
- Ensure employees are assisting customers, quickly and efficiently and completing tasks as assigned
- Trouble shoot customer problems and provide a solution to make them happy
- “On site” attendance must fall within the company standards as outlined in the handbook.
- Any other tasks required as determined by management
Supervisory Duties
- Ensure exceptional customer service with every customer
- Ensure safety is top priority
- Facilitate the learning of job-related knowledge, skills and behavior
- Assist in developing goals and strategies to coordinate operational activities
- Work with and through people to execute M&D’s value proposition
- Assist with the evaluation of employee performance
- Assist in meeting/exceeding specified KPI goals
- Assist in the planning and conducting of staff meetings
- Train team members on new policies and procedures