L1 Application Support (Core Banking Applications)

Work Location: Changi Business Park

MANDATORY SKILL: Java,Ticketing tools, UNIX

L1 Support:

• Provide L1 production support for 24x7 on Core Banking applications.
• To coordinate and support infrastructure maintenance activities
• To manage implementations of new application releases; adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain / improve service level &quality.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 1-3 years of experience in IT production support, preferably in banking or financial services.
• Basic understanding of core banking and banking operations is highly desirable.
• Priorexperience with Sunline Core Banking would be a strong case for candidate.
• Familiarity with ticketing tools and monitoring tools like Prometheus,Elasticsearch ang Graphana.
• Good problem-solving skills and ability to work under pressure in a fast-paced environment.
• Strong communication skills with the ability to liaise effectively across teams.
• Knowledge incident management processes is a plus.