Labour Camp Operations & Relations Manager

• Camp operations: Manage the safe, orderly and cost-effective daily operation of company-owned and third-party labour accommodation supporting CITIC projects across the UAE.
• Accommodation compliance: Ensure compliance with applicable MoHRE requirements, emirate-level municipality and public-health standards, Civil Defence requirements, and Company HSE and welfare procedures; maintain registrations, approvals, inspection records and corrective-action logs.
• Facilities and hygiene: Oversee room allocation and occupancy, housekeeping, pest control, waste management, water supply, drainage, electrical and plumbing maintenance, fire and life-safety systems, kitchens, dining areas, laundry, prayer and recreation facilities.
• Worker welfare and relations: Serve as the main camp-level contact for welfare concerns and non-workplace grievances; conduct regular worker engagement, resolve issues fairly, identify morale risks early and escalate employment matters to HR.
• Incident and crisis response: Coordinate emergency response, illness or injury support, outbreak controls, fire drills, evacuations and serious welfare incidents with HSE, HR, Security and relevant authorities; maintain accurate incident records.
• Mobilisation and occupancy: Coordinate worker arrivals, transfers and demobilisation with HR, project teams, transport and camp providers; maintain accurate resident lists, bed-space records and movement reports.
• Transport and services: Coordinate worker transport, catering, security and other camp services, monitoring schedules, service quality, food hygiene and worker feedback.
• Vendor and cost management: Manage service providers and camp operators, verify attendance and service delivery, review invoices, monitor budgets and KPIs, and recommend corrective or cost-saving actions without compromising compliance or welfare.
• Inspections and reporting: Conduct routine inspections and audits; track non-conformities to closure and submit occupancy, welfare, incident, maintenance, cost and compliance reports to management.
• New camp planning: Support feasibility, design review, authority coordination, mobilisation and commissioning of new or refurbished labour accommodation, and develop standard operating procedures and emergency plans.

Skills

• Education: Bachelor’s degree or diploma in Facilities Management, Business Administration, Hospitality, HSE or a related discipline. Relevant fire-safety, first-aid or facilities-management certification is an advantage.
• Experience: Minimum 7 years of relevant UAE experience, including at least 5 years managing large-scale labour accommodation for a main contractor, facilities-management company or major industrial employer.
• Compliance knowledge: Strong practical knowledge of MoHRE labour accommodation requirements, applicable municipality/public-health requirements, Civil Defence and fire-life-safety controls, food hygiene and worker welfare standards.
• Operations capability: Proven experience in accommodation inspections, occupancy control, facilities maintenance, catering, transport, security, vendor management, budgeting and emergency response.
• Labour relations: Strong interpersonal, negotiation, grievance-handling and de-escalation skills, with cultural awareness and the ability to manage sensitive workforce matters professionally.
• Language: Fluent English is required. Hindi, Urdu, Bengali or another widely used workforce language is strongly preferred; Arabic and/or Mandarin is an advantage.
• Systems and reporting: Proficient in MS Office and able to maintain accurate digital registers, inspection reports, dashboards and management reports.
• Availability: Valid UAE driving licence and flexibility to visit camps and project locations, including outside normal working hours when operationally required, are preferred.
• Professional attributes: Firm but respectful, service-oriented, highly organised and capable of maintaining confidentiality, discipline and composure during emergencies or labour-relations issues.