Lead Remote Medical Support Assistant
- Assign daily workloads
-
Monitor staff productivity & accuracy
-
Track KPIs and fix issues
-
Train and onboard staff
-
Handle personnel issues
-
Communicate with VA leadership
-
Ensure compliance (HIPAA, security, SOPs)
-
Deliver reports (weekly production, etc.)
The Lead Medical Support Assistant serves as the Contractor's on-site Program Manager responsible for workforce management, performance monitoring, quality assurance, training, and direct coordination with the Government. The Lead ensures all personnel meet required KPIs, compliance standards, and service delivery expectations