Loan Operations Specialist

GENERAL SUMMARY

A Loan Operations Specialist is responsible for the administrative and operational tasks involved in processing and managing loans, ensuring accuracy and compliance with policies and regulations

• Loan Documentation:

· Preparing and processing loan documents for various types of loans (consumer, real estate, etc.).

· Ensuring loan files are complete and accurate.

· Maintaining accurate records and databases of loan information.

· Scanning and imaging loan documents.

• Loan Processing:

· Booking new loans, renewals, modifications, and other loan transactions.

· Processing loan and escrow payments, draws, and principal reductions.

· Processing loan payoffs.

· Verifying and auditing loan data input.

· Following up on missing documents and ensuring timely completion of loan processes.

• Customer Service:

· Responding to customer inquiries regarding loan status, payments, and other loan-related matters.

· Resolving customer issues and problems related to loans.

• Compliance:

· Ensuring compliance with bank policies, procedures, and regulatory requirements.

· Maintaining accurate records and reports for regulatory purposes.

DUTIES AND RESPONSIBILITIES

· Preparing and mailing customer copies of loan documentation according to regulatory timelines.

· Ordering flood determinations, engaging appraisers, and ordering title work.

· Preparing flood packets and completing required internal checklists.

· Processing ACDVs and AUDs on E-Oscar.

· Executing recording/release of applicable documents.

· Document exception tracking/reporting.

· Other duties as assigned

Other duties:

· Working with loan officers, appraisers, accountants, and other parties involved in the loan process.

· Preparing loan reports and performing loan research.

· Assisting with loan servicing tasks, such as processing account changes and responding to customer questions.

· Assisting with the preparation of required loan reports.

· Preparing and mailing customer copies of loan documentation according to regulatory timelines.

· Executing recording/release of applicable documents.