Logistics Project Manager – Virtual & In person Event Delivery

Key Responsibilities

Partner & Inbox Support

Monitor and respond to incoming emails in the Partner Support Inbox, providing timely, accurate, and professional responses.
Triage requests, answer common questions, and escalate issues to the Project Manager when required.
Track and follow up on partner inquiries to ensure resolution and customer satisfaction.

Event Setup & Platform Support

Virtual Event Delivery

Assist the Project Manager with end‑to‑end virtual event setup across approved platforms.
Configure event components including:
- Registration pages
- Email communications and reminders
- Session agendas and speaker details
Upload and manage event content, including presentations, recordings, resources, and reference materials.

Quality Control (QC) & Readiness Checks

Conduct thorough QC reviews of event setup to ensure accuracy, completeness, and adherence to standards.
Validate:
- Registration links and emails
- Session configuration and timing
- Content uploads and resource availability
Participate in pre‑event site reviews and readiness checks prior to go‑live.

Project & PM Support

Support the Project Manager with logistical tasks, documentation, and work‑back schedules.
Maintain event planning documents and ensure updates are reflected accurately.
Attend project meetings as needed and capture action items related to logistics execution.

Live Event & Post‑Event Support (as applicable)

Provide live event support as assigned, helping monitor sessions and escalate issues.
Assist with post‑event tasks such as content uploads, recording checks, and documentation updates.

Required Skills & Qualifications

Experience supporting virtual and in-person events, webinars, or training programs
Strong written communication skills, particularly for email‑based partner support
High attention to detail and comfort performing structured QC reviews
Ability to manage multiple tasks and deadlines in a fast‑paced environment
Proficiency with virtual event platforms and Microsoft 365 tools (Outlook, Teams, SharePoint)
Strong collaboration skills and ability to work effectively with Project Managers and cross‑functional teams

Preferred Qualifications

Prior experience in event logistics, project coordination, or PMO support
Familiarity with partner‑facing support models or shared inbox workflows
Experience supporting on-site event logistics, venue coordination, or attendee management
Experience uploading and managing digital content in event platforms

Success in This Role Looks Like

Project Managers are able to focus on delivery and stakeholder management, supported by reliable logistics execution.

See also