Luxury Sales Executive

Job Summary

You will assist customers with watch sales and service enquiries, register watches for servicing, communicate watch issues clearly, liaise with watchmakers, and maintain customer relationships in a fast-paced luxury retail environment.

Responsibilities

• Welcome and engage customers professionally to create a positive, personalised experience
• Assist customers with watch sales, product enquiries, recommendations, and service-related questions
• Register watches received for service and accurately record customer details and reported issues
• Communicate watch problems clearly to customers by gathering relevant information on watch condition and usage
• Liaise with watchmakers and internal teams to coordinate repair and service handovers and follow-ups
• Handle customer questions, concerns, and unexpected situations using sound judgement and practical problem-solving
• Proactively follow up with customers to maintain strong relationships and encourage repeat business
• Maintain accurate records of customer interactions, sales, and service activities
• Keep the retail and service environment professional, organised, and welcoming at all times
• Support sales and service operations by performing other related duties as required
• Adapt quickly to changing customer needs and situations while maintaining high service standards

Preferred competencies and qualifications

• Diploma in Business, Retail, Sales, or related field
• At least 1 year of experience in luxury watch sales, luxury retail, customer service, or direct customer-facing roles
• Experience in luxury watch industry, jewellery, luxury goods, or after-sales service
• Familiarity with POS systems, Microsoft Office, and basic computer operations
• Strong sales and customer engagement skills with the ability to understand customer needs and recommend suitable products or services
• Ability to identify and explain common watch-related issues such as timekeeping, water damage, winding, scratches, and movement faults (technical repair knowledge not required)
• Fast thinker with a flexible and adaptable approach to customers and situations
• Excellent communication and interpersonal skills in English
• Customer-focused, service-oriented, persuasive, and commercially minded
• Well-groomed, professional, confident, and comfortable interacting with diverse customers
• Detail-oriented with strong organisational and follow-up skills
• Responsible, punctual, proactive, and able to work independently and in teams
• Comfortable working retail hours including weekends and public holidays