Management Analyst 4

This position is designated for fulltime remote work within Washington State

The ideal candidate is a highly analytical, strategic and collaborative professional who can translate complex operational data into actionable recommendations, improve contact center performance, and effectively advise leadership on resource planning, processes, and organizational priorities.

The Leave and Care Operations Team is a best-in-class customer support organization. In support of the Employment Security Department’s Vision and Mission, the Leave and Care Operations Team provides people-centered, accessible services to benefit workers and employers, so Washingtonians can take time to care for themselves and the people they love. The program impacts nearly 200,000 Washington businesses and an estimated that up to 2/3 of Washingtonians will have an event that results in them being eligible for Paid Family and Medical Leave and WA Cares services. The Leave and Care Resource Coordinator reports to a Leave and Care Customer Logistics Manager and provides expert level analyses to Operations management and staff regarding the highest level of customer service with the greatest efficiency by optimum use of staff resources. This position provides coordination/scheduling of staff resources, troubleshooting, and ongoing statistical research, reporting, and forecasting.

To request a detailed position description, click here.

Option 1:

•Eight (8) years of equivalent education/experience.

•Experience includes conducting research and analyzing policies, laws, rules or regulations.

Option 2:

•Associate’s degree in business administration, public administration, law, public health, health administration, or a related field and

•Six (6) years of experience conducting research and analyzing policies, laws, rules or regulations.

Option 3:

•Bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field and

•Four (4) years of experience conducting research and analyzing policies, laws, rules, or regulations.

Option 4:

•Comparable combination of graduate education and experience.

Required equity competencies:

•The ability to take action to learn and grow.

•The ability to take action to meet the needs of others.

The required experience includes:

•Analytical Skills: Ability to evaluate complex business or technology needs.

•Strategic Planning Skills: Proficiency in diagnosing operational challenges

•Strategic Thinking Expertise: Ability to contribute to long-term organizational strategies.

•Collaboration Skills: Proficiency in aligning departmental priorities with executive goals.

•Communication Expertise: Ability to present research findings persuasively.

•Versatility: Ability to manage diverse responsibilities effectively.

•Organizational Skills: Ability to manage and integrate business activities effectively.

Special Requirements/Conditions of Employment:

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact [email protected] or at 360.867.8629 or the Talent Acquisition Team, prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact [email protected] or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.