Management Trainee / Food Outlet Manager

Responsible for the profitability of the outlet, performing outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back office support. Other responsibilities include managing inventories, interacting with customers, wait staff and support employees to maximize revenue generation and enhance the customer experience, overseeing the recruitment, training and motivation of staff, maintaining high standards of quality control, hygiene and health and safety in the dining area

Responsibilities:

Take responsibility for the business performance of the outlet

Perform roll call daily prior to the operating hours to highlight on issues and to motivate staff

Analyze and plan for outlet sales levels and profitability

Work hand-in-hand with marketing department to organize marketing activities such as promotional events and discount schemes

Plan for duty roster

Work with outlet chef on menu planning

Manage staff and provide them with feedback

Respond to customer complaints and ensure customer satisfaction

Ensure that all employees adhere to the company’s uniform standard

Ensure compliance on high standards of quality control, hygiene, and health and safety

Check stock levels and order supplies

Work with various department on other administrative matters such as payroll, accounts closing etc

Perform other reasonable job duties as requested by Supervisors

Handling emergency and difficult situation

Requirements:

Minimum Degree in F&B service or equivalent

Willing to be involved in hands on operations

Excellent communication and interpersonal skills

Able to lead and motivate to produce results

Ability to work in a fast-paced environment

Team player