Manager/Assistant Manager, VIP Host

Responsibilities

• Manage day to day operations of player services, including attending to general enquiries and guest feedback, promoting membership programs and benefits, floor promotions, campaigns and members’ events.
• Serve as a one stop in-house host to identify and engage valuable customers and provide hospitality services as part of player development function.
• Conduct surveys and analysis to collect guest feedback and compile observations to improve guest experience, contribute to the planning of members’ promotions and events, to encourage repeat visitations to RWS Integrated Resort.
• Support Senior Director/ Director/ Assistant Director in the development and implementation of training programs for Host team members.
• Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.

Requirements

• Diploma or Bachelor Degree in Hospitality Management, Business Administration, Marketing or a related discipline with proficiency in Microsoft Office applications
• Minimum 3-5 years of experience in customer service, hospitality or a related guest-facing environment.
• Possess strong communication and customer service skills with relevant experience from the hospitality or service industry.
• Excellent interpersonal skills, a positive attitude, and able to work independently and collaboratively in a team-oriented environment.
• In-depth understanding of business requirements and regulatory aspects related to compliance protocols.
• Experience in mentoring teams to meet compliance standards in operations.
• Willing to work rotating shifts, including weekends and public holidays