Manager, Call Centre (Banking)

A fast-growing China-based Bank is looking for a high-calibre Manager to manage inbound & outbound calls and handle customers transactions of Call Centre.

Responsibilities:

• Handle customers' transaction instructions, enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax

• Deliver quality services to customers through inbound and outbound calls

• Provide after-sale services to diverse customer types

• Address customer feedback / complaints professionally

• Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

• Bachelor degree or equivalent experience

• IIQE and HKSI holder will be an advantage

• At least 4-5 years of customer service experience in banking / financial institutions

• Independent, self-motivated, customer-centric, able to work under pressure

• Good command of English and Chinese including Mandarin

• Proficient in MS Office and Chinese inputs

• On-shift duty may be required

• Proficient in both spoken and written English and Chinese, fluent in Putonghua is preferable

• Candidates with less experience will be considered as Assistant Manager

Interested parties please send your resume in word format with current & expected salary and notice period to [email protected]. For details, please feel free to contact San at 9854 0770.