Manager, Card Maintenance and Personalization (Banking)
Manager, Card Maintenance and Personalization (Banking)
A reputable local bank in Hong Kong with a well-established Branch Network is looking for a Card Maintenance and Personalization Manager to join her Credit Card Department in Operations Division.
Responsibilities:
- Oversee the daily operations on credit card and ATM card across account maintenance functions, card personalization out-sourced vendor management, and add-on services setup by using pre-defined KPI.
- Participate in project development relating to new product / service / promotion, with special focus on provision of user requirements and User Acceptance Testing (UAT).
- Supervise the running of hotline serving internal enquiry from branches.
- Supervise the teller transaction processing functions
- Guide the Team by maximizing the routine resources in an efficient and effective manner.
- Ensure compliance with the established policies, guidelines, card schemes and regulators.
- Assist in office administrative functions management.
- Assist Management / Business Uses in preparing routine MIS reports.
- Support Department Head by undertaking the assigned roles and tasks.
Requirements:
- University degree or equivalent with 5 years relevant experience at supervisory level.
- Awareness to operational risks, compliance, and logistic streamlining.
- Good communication skill.
- Understand general banking operations.
- Good PC knowledge (e.g. MS office) and MACRO is an advantage.
Interested parties please send your resume in word format with current & expected salary and notice period to [email protected]. For details, please feel free to contact Leo at 6282 8201.