Manager, Corporate Facilities Management
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
The Manager (Building Operation) is responsible for the delivery of efficient and cost-effective facility management across the NCS property portfolio. The role oversees day-to-day facilities management, building systems maintenance, service providers, contractual obligations, statutory compliance, emergency preparedness, and building-related improvement works.
The role works closely with stakeholders, contractors, vendors, authorities, and WSH teams to maintain high standards of service, ensure operational continuity, manage costs, and support the requirements of users and the business.
Key Responsibilities
Facility Management & Operations
Responsible for the delivery of efficient and cost-effective facility management to NCS property portfolio.
To supervise and lead the outsourced service providers to ensure day to day facilities management, maintenance of systems, service and the processes are consistently kept at high standard to support our operational requirements.
Responsible for the performance of the team and delivery of KPIs.
Plan, Support and execute comprehensive facility management programs.
Plan, upkeep and oversee facilities management, including services such as pest control, landscaping, cleaning, logistic for events and space planning.
Optimise lease, space management and leases.
Ability to understand floor plan and As built drawing.
Building Systems & Maintenance
Implement preventive and/or predictive maintenance program for all building systems and all its related works to ensure availability of services at optimum function at all times.
Plan, conduct, supervise and carry out inspections and follow up on replacement and/or rectification works thereafter.
Facilitate and ensure contractors/vendors complete the repair, maintenance and /or upgrading work within required timeline and standards.
Identify and troubleshoot problems with proposed solutions on all facilities issues as it arises.
Contract, Vendor & Budget Management
Responsible for the administration of all contractual obligations for maintenance contracts including but not limited to facilities management, replacement and improvement work, etc.
Review of contracts specifications to ensure cost effectiveness and competitiveness.
Develop and maintain good relationship with stakeholders, contractors and/or vendors while exercising cost control measurement.
Prepare budget( OPEX & CAPEX) for building management.
Compliance, Safety & Emergency Management
Develop and implement response plans for emergency situation relating to property management business continuity plan including all necessary simulation drills and drills.
To adhere with the Standard Operation procedure and to make recommendation for improvement on workflow or processes.
Liaise with authorities relating to building statutory requirements and ensure compliance to all legislation e.g fire safety, occupational safety and health, etc.
Carry out investigation and recommend preventive measures on reported cases of service breakdown, accidents, fire incidents and other irregularities.
To work with WSH managers /team members in the planning and drawing up of fire evacuation plan, organize and evaluate fire drills as required by the Fire Safety Authority.
Stakeholder Support & Sustainability
To provide technical solutions to users for workspace management and keep users aware of the activities on building and facilities. Collect information and feedback to users on their requirements.
To drive NCS’s Green initiatives, plan and manage renewable energy projects and co-ordinate CSR reporting (water consumption, electricity, etc).
Requirements
Education
Bachelor’s degree in Facilities Management, Building Services or its equivalent. Applicants with substantial relevant experience in facilities management may apply
Experience
Minimum 5 years relevant experience in facilities management of buildings, with at least 3 years at managerial level
Knowledge & Skills
- Able to work with minimal supervision. Must be a good team player
- Good customer service attributes
- Good interpersonal and negotiation skills as job requires extensive cross functional/divisional dealings
- Must be able to perceive changing needs and environment with astuteness and rapidly formulate and implement appropriate and effective counter measures