Manager, Enterprise Account Management

Adyen is seeking an experienced second-level manager to oversee enterprise account management teams in the UK. The role focuses on commercial execution, portfolio growth, people leadership, strategic merchant relationships, workflow optimization, forecasting, and cross-functional collaboration.

Responsibilities

• Deliver 12–18 month commercial targets and growth for the enterprise portfolio.
• Establish goals and accurate forecasts, identifying UK best practices to scale across EMEA.
• Upskill Team Leads and Senior Account Managers into strategic people leaders.
• Provide specialized vertical advice on complex merchant strategies and manage the sub-team's span of control.
• Build trust with high-value enterprise contacts and act as an escalation point before the Head of Account Management.
• Mentor teams to uncover commercial opportunities and guide high-stakes renegotiations.
• Streamline workflows and drive account management at scale.
• Prioritize initiatives, build a cohesive view of segment health, and coach teams on leadership expectations.
• Foster cross-functional collaboration with Sales, Product, Technology, and Marketing.

Requirements

• 7–10+ years of experience in senior commercial roles within Account Management, Customer Success, or Business Development.
• Experience managing people managers or multi-level teams.
• Deep operational experience within the UK enterprise, retail, or digital disruptor space.
• Understanding of omnichannel and complex merchant infrastructures.
• Fintech or enterprise payments experience is highly preferred.
• Strategic mindset with a global perspective.
• Full professional proficiency in English.