Manager - Katana

JOB SUMMARY

A Restaurant Manager provides ongoing training and development to the front-of-house staff and ensures service standards are consistently executed and achieved. Responsibilities include acting as a liaison between team members and management, executing each shift at the highest level of hospitality and acting as an extension of management when working service. The Restaurant Manager creates a positive work environment for our employees through friendly, caring, and professional communication, making sure to pass down a culture of excellence.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include but are not limited to:

• Have an extensive knowledge of our restaurant’s food offerings and beverage program
• Possess a strong familiarity with food service regulations and proper food handling procedures
• Demonstrate strong operational skills and impeccably high standards of service
• Assist the General Manager with staffing, training and development for all hourly front-of-house employees
• Ensure that company standards are being met by communicating effectively with our employees and consistently reinforcing our policies and procedures
• Reinforce company rules at all times, including uniform, grooming and timeliness of employees
• Oversee all areas of service including but not limited to floor management, cultivating relationships with new and returning guests and creating a proactive sales culture with all staff
• Assist the General Manager with scheduling, purchasing, managing labor, food and beverage costs and P&L statements
• Aid the General Manager in investigating and resolving guest complaints
• Oversee restaurant repairs and preventative maintenance to ensure optimum operational efficiency
• Ensure compliance with health, sanitation, liquor, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members
• Proficient in Microsoft Suite: Outlook, Word, Excel; Open Table and Restaurant POS Systems
• Be a creative thinker who can run the restaurant while generating new sources of revenue
• Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
• Embody and deliver on exceptional service and hospitality
• Knowledge of Japanese cuisine is a plus!