Manager-Learning & Development
| Location\: Hyderabad, TS (or as per business requirements) | |
| Education\: Graduate (Bachelor’s / Master's degree); Advanced certifications preferred | |
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| Domain\: T&S | |
| Certification\: LSS GB & BB | |
| Position Summary\: | |
| We are seeking a dynamic and experienced person to lead strategic transformation initiatives across business functions. The ideal candidate will bring a strong foundation in Six Sigma, process automation, and AI/Gen AI technologies, with a proven track record of delivering impactful projects and measurable cost savings. This role requires a techno-functional mindset and the ability to drive innovation through data-driven decision-making. | |
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| Key Responsibilities\: | |
| Lead and execute process improvement projects using Six Sigma, Lean, and other continuous improvement methodologies. | |
| Identify and implement automation opportunities using RPA, low-code/no-code platforms, and AI-based solutions. | |
| Drive AI and Generative AI (Gen AI) initiatives to enhance operational efficiency, including use cases such as summarization, transcript analysis, and intelligent automation. | |
| Collaborate with cross-functional teams to define KPIs, track performance, and ensure delivery of quantifiable savings. | |
| Develop and maintain process documentation, SOPs, and governance frameworks to ensure compliance and standardization. | |
| Mentor and coach junior team members to build internal capabilities in process excellence. | |
| Engage with business and technology stakeholders to align process transformation goals with strategic objectives. | |
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| Required Skills & Qualifications\: | |
| Experience in process excellence, operations transformation, or related domains. | |
| Certified Six Sigma Black Belt or equivalent. | |
| Demonstrated success in delivering high-impact projects with measurable cost or efficiency gains. | |
| Hands-on experience with automation tools (e.g., UiPath, Automation Anywhere, Power Automate). | |
| Exposure to AI and Gen AI technologies, including practical applications in business operations. | |
| Strong analytical, problem-solving, and stakeholder management skills. | |
| Ability to work in agile environments and manage multiple priorities. | |
| Excellent communication and presentation skills. | |
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| Preferred Attributes\: | |
| Experience in global process deployments and managing cross-functional teams. | |
| Familiarity with AI governance, model assurance, and responsible AI practices. | |
| Understanding of techno-functional workflows, bridging business needs with technical solutions. |