Manager of Housing and Supportive Services

General Description: The Manager of Housing and Supportive Services will provide direct supervision to the housing and supportive services team, including Housing Case Managers, Lead Housing Case Manager, Housing Support Navigators, Peer Support Specialist, Employment Support Navigator, Benefits Support Navigator, Youth Housing Case Manager, and Case Coordinators.

In addition, the Manager of Housing and Supportive Services helps to manage the entire emergency shelter program under the direction of the Program Director.

Essential Duties and Responsibilities:

• Provide direct supervision to the housing and supportive services team, including Housing Case Managers, Lead Housing Case Manager, Housing Support Navigators, Peer Support Specialist, Employment Support Navigator, Benefits Support Navigator, Youth Housing Case Manager, and Case Coordinators.
• Assign all clients a case manager within one week of entry into the shelter.
• Provide person-centered case management guidance and support to housing and supportive services team who are working with clients that may have multiple barriers to housing; this includes providing oversight of the Individual Housing Plans (IHPs) and reviewing clients’ goals to assist with resolving housing barriers and quickly accessing housing.
• Reviewing Acuity Scale and VI-SPDAT assessments to ensure staff understanding and accuracy of using the tool and provide additional training and technical assistance to staff as needed.
• Responsible for ensuing staff training is complete, and conduct performance evaluations, hiring, and terminations of direct report staff.
• Meet weekly with all direct reports to ensure quality services are being provided and documentation is occurring as required.
• Consult with Program Director on housing and supportive services, administrative, and programmatic issues.
• Serves as a member of the leadership team of the shelter and participate in regular team and staff meetings.
• Coordinate and facilitate team meetings as well as larger staffing meetings with the HHS Contract Monitor.
• Represent program at Montgomery County service provider meetings and other community meetings as needed.
• Responsible for all case management file compliance, including in-house files, HMIS entries and Apricot 360.
• Ensure proper storage of all sensitive client information and adherence with HIPAA guidelines on confidentiality.
• Responsible for general HMIS data entry and reporting, as well as other data collection and reporting for funders and general MCCH usage.
• Facilitate regular internal audits along with regular County and State monitoring for compliance.
• Participate in the on-call rotation for emergencies.
• Assist in the implementation of daytime programming and bed management.
• Work with other county providers to expand resources for clients and coordinate services that remove housing barriers and help clients move quickly into housing.
• Fill in for Program Director in their absence, as well as share overall leadership responsibilities.
• Other duties assigned.