Manager, Quality
- Conduct regular inspections and audits of service procedures and practices to ensure consistency, accuracy, and full compliance with industry standards and regulatory requirements.
- Evaluate departmental processes, standard operating procedures (SOPs), and work areas for adherence to quality assurance (QA) standards, making necessary adjustments as required.
- Assess contractor compliance with both organizational and regulatory quality standards through comprehensive inspections and audits.
- Prepare and analyze quality assessment reports to identify gaps, recommend improvements, and enhance service delivery.
- Identify operational faults and prioritize corrective actions based on the severity and criticality of the issues.
- Conduct internal Quality Management System (QMS) audits to ensure proper documentation and reporting of quality-related information.
- Ensure all departments adhere to the organization’s quality policies and standards.
- Verify that document management and record-keeping practices comply with quality procedures, facilitating both internal and external audits.
- Oversee the effective management, qualification, and validation of equipment and systems.
- Ensure regular maintenance and updating of quality-related project documentation.
- Escalate complex issues affecting work products or service quality to the appropriate team members for resolution.
- Drive continuous improvement in production quality through the implementation of Corrective and Preventive Action (CAPA) plans.
- Maintain and control master lists of all released Quality Management System (QMS) documents to ensure up-to-date documentation.
- Perform vendor quality assessments to advise on contract renewals, terminations, and new vendor selection.
- Plan and conduct regular internal inspections and audits in line with relevant procedures to ensure ongoing compliance.
- To ensure all Work Instructions, Standard Operating Procedures, Legal Registers are reviewed timely by the respective process owners and updated on the intranet.
- Be the point of contact and in-charge of the ISO certifications including ISO 9001.
- Assist to coordinate the ISO training for all work premises to ensure the staff are competent during certification audits.