Manager, Regional Operations

*18 Months Contract*

JOB SUMMARY

The Regional Operations Manager, Specialty Nursing Services, reporting directly to the Senior Operations Manager, Specialty Nursing Services is responsible for driving the successful
operation of our Bayshore Specialty Nursing Network within their specified region. The Specialty Nursing Network encompasses our infusion clinic network, home pharma network and virtual care
services. The Regional Operations Manager will provide direct oversight and support to our networks’ Specialty Pharma Nursing Managers (SPNM) within their specified region. The Regional Operations Manager works closely with the SPNMs and is responsible for ensuring
a high standard of patient care and safety is maintained while meeting operational requirements and fiscal goals.

Role Type\: Contract - 18 months

DUTIES AND RESPONSIBILITIES

• Responsible for the operational performance of the specified region’s specialty pharma network (clinics and home pharma) and ensuring fiscal responsibility in the day-to-day operations of their region.
• Supervises and provides day-to-day support to the Specialty Pharma Nurse Management (SPNM) team.
• Provides operational support to the SPNMs while working closely with the Senior Operations Manager.
• Identifies, assesses, and implements new business opportunities under the direction of the Senior Operations Manager and National Director.
• Reviews local business need for additional clinic(s) and coordinates new clinic setups as appropriate within their specified region.
• Undertakes change management activities as required.
• Responsible for regular review of nursing dashboard and working with SPNM and SPNM team auditor to ensure efficiencies are met in both clinic and home pharma.
• Reviews scheduling and local trends including managing issues and challenges as required.
• Responsible for ensuring program KPI’s are met with the SPNM and the clinic coordinator teams.
• Works with SPNMs to ensure staffing contingency plans are put in place as required.
• Leads with compassion, and provides coaching, support and implementation of performance management initiatives as required.
• Responsible for executing probationary and annual performance review of direct reports.
• Ensures the SPNMs are equipped with the appropriate resources and information to manage the changing needs in their regions.
• Assists the SPNM team in preparation for both internal and external audits.
• Supports recruitment, selection, orientation, training, performance management, and performance reviews for the SPNM team as required.
• Acts as liaison between Program Managers, Branch Area Directors, SPNM team and other key stakeholders, as appropriate.
• Report and document Adverse Events as per Pharmacovigilance requirements.
• Participate in ongoing internal and/or external continuing education activities.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participate in proactive Health & Safety activities while performing all duties.
• Completes all other related tasks delegated by the Senior Operations Manager as requested.