MANAGER / SENIOR MANAGER

Overview

We are looking for an experienced media professional to manage client relationships and integrated media delivery across assigned accounts. The role keeps clients, internal teams and campaigns aligned from planning through execution, with clear ownership and follow-through.

You will work closely with the Media Director and specialist teams across Search, SEO, Performance, Buying, Digital, KOL/Influencer and other media disciplines. You do not need to be the technical expert in every channel but should have enough 360 media understanding to connect the pieces, ask the right questions and manage accounts confidently.

This role suits someone who is pragmatic, down-to-earth and dependable, with sound judgement, strong follow-through and a calm approach to clients and day-to-day complexity.

Key Responsibilities

· Manage selected client accounts directly, while providing oversight across the wider assigned portfolio to ensure priorities, client servicing, account health and delivery remain on track.

· Coordinate integrated media recommendations across relevant offline, digital and KOL/influencer channels, bringing specialist inputs into a clear client-facing view.

· Provide day-to-day direction across assigned account teams, including account leads and execution team members, with clear ownership, follow-through and quality standards.

· Keep plans, timelines, budgets, deliverables, documentation and billing aligned; ensure actions are closed and risks are surfaced early.

· Bring in specialist teams when required and keep overall account coordination clear without duplicating specialist ownership.

· Resolve routine account matters independently, escalate when senior input is genuinely required, and support selected pitches or tenders where relevant.

Qualifications

· Around 5–7 years of media agency, integrated media or relevant client-management experience, with flexibility depending on depth of experience.

· Strong hands-on experience managing clients and running media accounts with a good level of independence.

· Broad digital experience with exposure to integrated / 360 media across offline and specialist channels.

· Comfortable leading client meetings, presenting recommendations and turning fragmented inputs into clear actions and next steps.

· Good understanding of media planning, campaign delivery, budgets and commercial processes, with the ability to manage multiple accounts and priorities.

· Pragmatic, down-to-earth and self-assured, with sound judgement, strong follow-through and a collaborative approach.

· KOL/influencer experience is an advantage.

· Comfortable working in a lean, entrepreneurial agency environment where roles may be broader than in a traditional network agency.

Desired Attributes

· Clients feel their accounts are responsive, organised and confidently managed.

· Account teams operate with clear ownership, strong follow-through and appropriate specialist support.

· Routine account and operational matters are resolved at the right level, allowing senior leadership to focus on strategic client priorities, integration and growth.